Common Topics
To file a claim, you will need to reach out to your insurance carrier directly.
Visit our Insurance Claims page to find your carrier and give them a call.
An additional insured can be added by logging in your account.
To make sure you remain covered, we automatically renew your insurance policy. Please keep your payment information updated in your account to avoid any interruptions.
Still have questions? No worries, were here to help.
The best place for you to find all of your policy documentation, including your COI, is in your account. You can using the email address we have on file for your company.
If youve requested a change to your COI on our website and it didnt generate a new COI for you automatically, please check the email we have on file. The subject line you should be looking for in your inbox is: We are working on your COI. This means we are processing your request and will be in touch shortly. If you still need assistance, please email .For a Workers Compensation COI, please contact your insurer below:
First, try to reset your password and/or request a one-time code. If you have done this but are still unable to sign into or see a cancelled policy, please email
You will be billed based on the payment terms youve selected at purchase. Regardless of your insurance carrier, the charge will come from “Fortisure Holdings” on the credit/debit card you’ve provided for billing.�
If you want to change any of your payment details, please do so in
Most of our customers opt into auto-renewal when their policy is purchased and bound. If you have opted in, you will receive a renewal email with policy details 60 days before your policy expires. The renewal is processed automatically 30 days prior to expiration, and we will collect payment for your policy at that time.�
If you have multiple policies with us, we will send you a separate email and you will be charged a separate renewal fee for each policy.
If you need to update any payment details, please visit If you would like to opt out of auto-renewal, please email us at
Customers may ask about WOS (Waiver of Subrogation)or PNC (Primary and Noncontributory) endorsements in order to protect themselves from financial losses and legal disputes, and to ensure that the contractor is adequately insured for any accidents.
A WOS (Waiver of Subrogation) ensures that your insurer will not pursue your customer for paid claims, reducing the customers risk of litigation or financial liability. It also ensures that insurance claims are handled without involving your customer.
The term PNC (Primary and Noncontributory) stipulates the order in which multiple policies triggered by the same loss are to respond. A policy with a PNC endorsement ensures that it takes precedence over other policies and provides the initial insurance coverage in the event of a claim. Only after the policy limits have been fully utilized will other insurance policies involved in the claim begin to contribute.
To cancel your policy, please call our customer service team at. Only the policyholder is authorized to cancel the policy.
Not the policyholder?
Our trusted agents are available to help you. Email us at
Still need help? For all other updates email us at
Want to learn more about your coverage? Or, are you new to business insurance and don’t know where to start? We can help. Explore our coverage options
Coverage for third-party accidents, property damage, and bodily injury.
Coverage for damages and legal costs for mistakes or negligence claims.
Coverage to help take care of employees who get sick or injured on the job.
Coverage to financially protect the tools and equipment you use while in transport or on a job site.
